Use Cases | 應用場景

遇聖誕節等重大節日,群發促銷消息

Steps Guide | 具體操作

群發信息

第一步:點擊「Automation」然後點擊「Boradcasts」,在左上角/中間點擊「+New Broadcast」

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Step 2: Set Target Audience, 用戶可以選擇他們的目標觀眾進行廣播- [聯繫人包括標籤]:具有這些標籤的聯繫人將被包含在廣播中。

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[聯繫人排除標籤]:具有這些標籤的聯繫人將被排除在廣播之外。

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[其他特定聯繫人]:從您的聯繫人列表中搜索並添加特定聯繫人。


xcluded from the broadcast.


[Additional Specific Contacts]: Search and add specific contacts from your contacts list.

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To Upload CSV File, users can download the CSV template and then click the button [Upload CSV File]:
Note: If you would like to broadcast to clients, not in your audience, you may add the number directly to the panel or upload a CSV file if you would like to contact a bulk number of numbers.

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CSV File Sample -

https://s3-us-west-2.amazonaws.com/secure.notion-static.com/4f0a08bc-59f8-4a32-bfa4-4d749aeaec3d/Capture.jpg

Successfully uploaded a CSV File:

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Step 3: Click the button [Continue]:

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Users may input the {{Name}} of the broadcast itself:

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Select the message template that you have set up for the broadcast (you may preview it when selecting the message template):

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Step 4: Click the button [Continue]:

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Check the terms and condition box and click Send Now or you may schedule the broadcast for future dates 「Interval」= is the time gap between each message ( it is best to set up to 120/150s per message )

⚠️Please stay connected to Chatdaddy while broadcasting to prevent any failure


Step: 5 After setting up the broadcast, users may click on [Schedule] to schedule the time for the broadcast to be active, or click [Send Now] to start the broadcast immediately:

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Reminder

當broadcast時 Whatsapp 必須是 Connect 去 Chatdaddy的,不然會出現 Failed 的狀態

F.A.Q. | 常見問題

<aside> 💡 Broadcast必知小知識:Cold Message 及 Warm Message的 分別

Cold Message 指 向未曾有對話記錄的聯絡人Broadcast Warm Message 指 向曾有對話記錄的聯絡人Broadcast 當Broadcast對象是曾有對話記錄的聯絡人(Warm Call), 大致上可以安全做Broadcast而不被檢舉,相反Cold Call就會有相應風險被檢舉

但如果對方收到訊息Block你 , 則提高WhatsApp官方對你使用WhatsApp的方法,亦有機會被Ban

</aside>

Video Demo | 視頻教程