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Intro

Keyword Automation for WhatsApp's common issue, 'This message is not available.' Now, users can effortlessly set up automation to handle messages that fail to trigger the keyword reply bot due to this issue. With this solution, you can ensure seamless communication and timely responses, even in challenging circumstances.

Steps

  1. Navigate to Automation and select Keyword Reply.
  2. Click on the +Create button located at the top right corner.
  3. Set the Trigger Condition to "Message Exactly is."
  4. Enter the keyword "ciphertext" into the designated field.
  5. Choose your desired message flow.

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  1. Select the channel where you want the keyword to trigger.
  2. We recommend enabling the "Only reply to new messages" option to prevent multiple triggers within a single chat.

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Use case

Users will be able to create/set up keyword automation for WhatsApp’s known issue: “This message is not available” when the end users send in a message and it doesn’t trigger the keyword reply bot itself due to the issue.

Related FAQs & Articles

About “Message is not available”

Contact us: Global Customer Support