Intro

Inbox filters are your secret weapon for organization! They allow you to:

Sort through messages

• Categorize conversations based on specific criteria, like unread messages, channels, or assigned tags.

Focus on what matters

• Filter your inbox to see only the conversations that require your immediate attention.

Boost productivity

• Spend less time searching and more time engaging with your customers by streamlining your communication flow.

Channel

This filter helps you choose which channels show up in your inbox.

Tag

This setting lets you pick which contacts with certain tags show up in your inbox.

Assigned

This setting helps you find contacts in your inbox that a certain teammate is assigned to.

More

The 'More' dropdown gives you extra options to sort and find what you need.

Use Case

Stay organized

• Easily sort and prioritize messages based on your needs, ensuring you never miss an important inquiry.

Boost efficiency

• Quickly locate specific conversations, saving you valuable time when responding to customers.

Simplify workflows

• Customize your inbox view to focus on the most relevant interactions, streamlining your communication processes.

Contact us: Global Customer Support