Intro

Offline Bot is a feature wherein during the time range you set(could be your off hours), no matter what kind of messages your clients send, your WhatsApp will auto-reply with the message you set.

Video Tutorial

(99) ChatDaddy - 6 October 2023.mp4

Steps

1. Access Automation Menu

• From the ChatDaddy homepage, navigate to the menu bar on the left and hover over Automation. Then, select Offline Bot.

2. Choose Message Flow

• Select an existing or create a new message flow you want to use for automated replies.

3. Define Trigger Channels

• Choose the channel(s) where you want this offline bot to be triggered. You can select multiple channels if applicable.

4. Set Trigger Frequency (Optional)

• To prevent excessive responses, consider setting a limit on how often the offline bot triggers (highly recommended).

5. Configure Business Hours

• Define your business hours. The offline bot will only activate outside these designated times.

6. Advanced Settings (Optional)

Mark Chat as Read

• Decide if the chat should be marked as read after the offline bot triggers.

Group Chats

• Enable the bot to respond in group chats alongside individual chats (default is individual only).

Cancel the Following Messages if Reply Received

• Be aware that if your message flow includes delays or additional message flows, any client response (text or button selection) will cancel the remaining flow.

Respond to New Messages Only

• For cleaner interactions, choose to have the offline bot respond only to new incoming messages, not triggering on existing chat history (recommended to avoid multiple messages in one chat).

Use Case

Improved Customer Experience

• Clients receive an immediate response acknowledging their message and setting expectations for a reply.

Reduced Workload

• You don't have to manually respond to every out-of-hours message.

Consistent Communication

• The Offline Bot delivers the same message every time, ensuring consistent and professional communication.

Related FAQs & Articles

Will the Offline Bot message reflect my current time zone?

• Absolutely! The Offline Bot functionality leverages the time zone settings on your laptop or PC. This ensures the message accurately reflects your business hours, regardless of your location.

Why did the Offline Bot trigger twice?

You may refer to this link regarding steps to troubleshoot:

Why was my Offline Bot triggered twice?

Contact us: Global Customer Support