If your keyword reply didn't trigger, here are steps to troubleshoot:

1. Check if the channel status is active.

1. Ensure the keyword status is enabled.

1. Verify the keyword settings.

1. It might be related to a known WhatsApp issue. Refer to relevant help documents for solutions.

1. For normal Whatsapp or Whatsapp business account, please confirm the channel has the setting "Send Button Messages as a Poll" enabled.