Intro
Message flow is the systematic progression of messages triggered by an initial input. It outlines the sequence of communication events, guiding the exchange of information from sender to receiver.
Interpreting Flow Analytics
How to Import/Export Message Flow
How to export message flow
Submitting Template for Review
How to submit a template for review (WABA)
Whiteboard and Story Boarding
Sending Email as Next Step
Sending Email as Next Step
Message Flow Advanced Features
Message Flow Advanced Features
Zapier Integration
Zapier Integration
Related FAQs & Articles
1. Why can’t I access the message flow on the mobile app?
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❗ Update on 29th April 2024: Message flow is no longer supported on the mobile app.
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2. What image and sticker file types are supported for upload in Message Flow?
| Images |
Stickers |
| PNG, JPG, JPEG, or GIF |
webp |
3. Can I add a URL button in Message Flow?
- Chatdaddy does not directly support URL buttons within message flows for either normal WhatsApp or WhatsApp Business accounts.
- Alternatives to consider:
- Add the desired URL in the message instead of the button.
- WhatsApp API limitations: The WhatsApp Business API itself has limitations on URL buttons. It only allows for a single, pre-defined short link associated with your WhatsApp Business account.
4. Can I leave the starting message flow empty?
- Absolutely! You can choose to have an empty starting message flow. This can be useful to create a more natural conversational flow by giving users some time to initiate contact or explore your platform before receiving automated messages.
- For example: This lets you create a more natural flow. Imagine a real conversation – you wouldn't greet someone the moment they walk in. A short delay before your first message mimics this human interaction.
5. How can I manage message flow categories?
How to manage Message Flow Category?
Contact us:
Global Customer Support