1. Getting Started

Types of WhatsApp accounts

Business Assets

To send messages using the WhatsApp Business Platform you will need a name to be displayed in WhatsApp messages seen by customers, a phone number associated with your business account, a WhatsApp Business Account, and a Meta Business Manager.

About Display Name

How to change WABA display name

Meta Business Manager

A Meta Business Manager allows you to create message templates, organize and manage your business assets, and more.

Businesses must initiate Business Verification when they are ready to scale marketing, utility, and authentication conversations, add additional phone numbers, or request to become an Official Business Account.

About Phone Number

Phone Number for WhatsApp Business API

About Messages

We support two types of messages: Free-form messages and template messages. Template messages can only be sent to a user who has opted-in to allow a business to send messages to them. When using template messages, a template is required and must be approved by the review team before sending messages to customers.

About limitations of using WhatsApp Business API (WABA)

What are the limitations of using WhatsApp Business APIs

2. Before you begin

1. Sign up for Meta Business Manager.
2. You must be a finance editor of a business account in Business Manager.
3. Verify Your Facebook Business Manager

Step to verify your Facebook Business

To start business account verification, ensure eligibility and control over the account. If the "Start verification" button is not visible in the Security Centre, check if verification is required for desired features, based on any received notifications or emails. Misrepresenting information or unauthorized claims during verification can lead to denial of verification, removal of verified status, or additional actions by Meta.

<aside> ❗ Note: Meta business accounts, sometimes called Business Manager accounts, are now called business portfolios. This change will appear gradually across Meta technologies.

</aside>

What documents are required for Facebook Business Verification

You'll need to provide one of the following documents to verify your business: Organizations. If you're a registered business or organization, please provide one of the following:

• Government-issued company or corporate registration.
• Company tax revenue document (for example, a corporate tax return or tax-exempt certificate).
• Official articles of incorporation or association.

Sole proprietors If you're a registered sole proprietor and operate your business by yourself, please submit one of the document types listed below:

• A government registration document. This document must confirm that you are a sole proprietor.
• Company tax filing document.

If you're not a registered business or sole proprietor, please submit the requested ID below:

• Proof of ID. This must be a valid government-issued identification document that includes a photograph, preferably a passport.
• Proof of address. Note that your document must clearly show the address you registered with Facebook, must be in effect, and must be no more than 6 months old. Acceptable proof can include you:
  • Utility bill.
  • Bank statement.
  • Credit card statement.
  • Company tax filing documents.

<aside> ❗ ***Note: The image of your document must be clear, in color, and show the whole document. The document submitted cannot be expired or altered in any way.

Note: ChatDaddy is not responsible for Facebook Business Verification. The ultimate right to verify a business lies with Facebook.***

</aside>

How to verify your business

1. Navigate to the Security Centre in Business Manager and click "Start Verification."
2. Enter your business details and click "Next."
3. Choose your business from the provided list or select "None of these match" if not listed.
4. Select a verification method: Phone call, Text Message, Email Verification, or Domain Verification.
   1. For Phone or Text, provide a document with your organization's name and phone number.
   2. Email Verification is the quickest method.
   3. For Domain Verification, use an already verified domain or verify your domain and then continue.
5. Upload documents to confirm your Business Name & Address.
6. Choose an accepted document type for upload.
7. If the document includes a phone number or address, confirm in the next step.
8. Provide your business email and enter the verification code received.
9. Click "Submit" to finish.
10. Once submitted, wait for confirmation of verification. Check your status in the Security Centre.

How to check whether your business is verified

1. Log into your Facebook Business Manager account and click on 'Business Settings'.
2. Select 'Security Center'.
3. View the verification status displayed.

What if the 'Start Verification' button is greyed

Meta may prevent your business from being verified if the submission does not meet the requirements for verification. This could include:

1. Submitting, or being suspected of submitting false or misleading information
2. Attempting to claim or verify a business account you don't own or have authorization to represent
3. Trying to circumvent Meta's verification review system
4. Having a website that fails to load, is not HTTPS compliant, or contains a link that leads to an error message

If your business verification application was rejected, you may be eligible to appeal. Visit the Security Centre or return to where you began the verification process to learn more about the status of your verification.

FAQs

After I submitted my business details, I saw a list of business records. What should I choose if none of the businesses listed match?

• If we can find a public record that matches your business details, you will see a list of business records. You may either select the correct record from the list or select My business isn't listed or None of these matches.

I tried to confirm my connection using a phone number but did not receive a confirmation code. What now?

• If you don't get the confirmation code, you can request another code.

Do I need to submit documents if I use monthly invoicing to pay for ads?

• If you use monthly invoicing to pay for ads, you don't need to submit documentation for business verification. When you start the business verification process, you can fill in the form with your line of credit information and submit it. If you can't see that option, make sure that the business account you're trying to verify is linked to a credit line that you own, not one that is shared with another business.

How long do I need to wait to know the verification decision after submission?

• After you've submitted your verification, a decision can be made in as little as 10 minutes and as long as 14 working days. You'll receive a notification when the review is complete. If you receive confirmation that your business is verified, there's nothing more you need to do.

<aside> 💡 You can edit your business details at any time. However, any changes will require you to complete the business verification process again.

</aside>

3. How to apply WhatsApp Business API with ChatDaddy

How to apply WhatsApp Business API with ChatDaddy

What do I need for Green Tick Verification for my business?

Requirements for WABA Green Tick Verification

How to get Green Tick Approval for WhatsApp Business API (WABA)?

How to get Green Tick Approval for WhatsApp Business API?

4. Template Messages and Limitation Guideline

Messages

We support two types of messages: free-form messages and template messages. Template messages can only be sent to a user who has opted-in to allow a business to send messages to them. When using template messages, a template is required and must be approved by the review team before sending messages to customers.

What is Template Messages

Template messages are a specialized form of communication utilized in marketing, utility, and authentication interactions with customers. These templates are essential for initiating conversations with customers who have either not yet contacted the business or have not communicated in the past 24 hours. Before usage, these templates require approval and are subject to deactivation based on customer feedback. If disabled due to poor quality ratings or policy violations, they cannot be used until these issues are resolved.

How to submit template for review (WABA)

How to submit a template for review (WABA)

Message Flow Limitations (WABA)

Common Message Flow Rejection Reasons (WABA)

Messages Template Status (WABA)

Message Sending Limits (WABA)

5. Pricing & Payment Methods (Conversation-Based Pricing)

WABA Pricing & Payment Methods (Conversation-Based Pricing)

6. WABA FAQ

1. Does WABA button disabled after the recipient clicked it?
   • Yes, each buttons can be only clicked once.

Contact us: Global Customer Support